A while ago I had this problem while installing printer software at a customer.
After searching what causes the problem and cursing HP for their “über software” I finally solved the problem!
There were certain services and DLL files that were not properly uninstalled.
The Windows services (files) were:
Pml Driver HPZ12 (C:\Windows\System32\HPZipm12.dll)
Net Driver HPZ12 (C:\Windows\System32\HPZinw12.dll)
These 2 services will corrupt your installation resulting the error mentioned above.
THE SOLUTION!
- Check to make sure that the 2 Windows services above are not running (or not installed).
- Services.msc
- Rename the 2 associated service DLL files (this will only be possible once the services are stopped)
- Run the installation again.
The steps above should resolve your problem.
congratulations to you! had the same problem with my printer last year